Privacy Policy

At ProPurchaser, we recognize that our customers trust us with both personal information and commercially sensitive procurement data. We are committed to protecting that information and to being transparent about how it is collected, used, stored, and safeguarded.

This Privacy Policy explains how ProPurchaser collects, uses, discloses, and protects personal information when you use the ProPurchaser website, software, services, communications, and related offerings (collectively, the “Service”).

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide

When you register for an account, subscribe to the Service, request information, attend an event, or otherwise interact with ProPurchaser, we may collect information such as:

  • Name
  • Business title
  • Company name
  • Email address
  • Telephone number
  • Mailing address
  • Billing information
  • Account credentials
  • Other information you choose to provide

Users may update or correct their account information at any time through their account settings or by contacting ProPurchaser.

Information Collected Automatically

When you visit or use the Service, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website information
  • Date and time of access
  • Pages viewed
  • Usage activity within the Service
  • Login and session information

This information helps us maintain security, improve functionality, troubleshoot issues, and better understand how customers use the Service.

Customer-Created Data; Customer Ownership

The Service allows users to create and maintain proprietary procurement information, including:

  • Should-cost models
  • Custom datasets
  • Notes and reports
  • Procurement intelligence developed by users

Customer-created content remains the property of the customer.

ProPurchaser does not claim ownership of customer-created models, analyses, datasets, supplier information, or other customer-generated content.

We treat customer-created data as confidential and use it only as necessary to operate, support, secure, and improve the Service.

We do not sell customer-generated data.

How We Use Information

We may use personal information to:

  • Provide and operate the Service
  • Authenticate users and maintain account security
  • Process subscriptions and billing
  • Respond to inquiries and provide customer support
  • Deliver product updates and service announcements
  • Improve the performance and functionality of the Service
  • Develop new features and services
  • Analyze usage patterns and customer needs
  • Detect and prevent fraud, misuse, and security threats
  • Comply with legal obligations
  • Protect the rights, safety, and security of ProPurchaser and its users

Information Sharing and Disclosure

ProPurchaser does not sell personal information to third parties.

We may disclose information in the following circumstances:

  • To service providers that assist us in operating the Service, including cloud hosting, security, analytics, customer support, authentication, and communications providers;
  • Where required by law, court order, or governmental authority;
  • To protect the rights, property, security, or safety of ProPurchaser, our customers, or others;
  • In connection with a merger, acquisition, financing, or sale of business assets; or
  • With your consent.

All service providers are required to use information only for authorized purposes and to protect it appropriately.

Cookies and Similar Technologies

ProPurchaser uses cookies and similar technologies to improve user experience, maintain security, and enhance the functionality of the Service.

Cookies may be used to:

  • Maintain login sessions
  • Remember user preferences
  • Improve website performance
  • Analyze site usage
  • Detect unauthorized activity
  • Enhance security

Most browsers allow users to control cookie settings. Certain features of the Service may not function properly if cookies are disabled.

Marketing and Other Communications

We may send users communications relating to:

  • Account administration
  • Service operation and security
  • Product updates
  • Commodity market insights
  • Educational content
  • New features and services
  • Events and webinars

Users may unsubscribe from marketing communications at any time.

Even if a user opts out of marketing communications, ProPurchaser may continue to send important account, billing, security, and service-related communications.

Data Security

ProPurchaser maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

  • Access controls
  • Encryption of data in transit
  • Secure cloud infrastructure
  • Authentication protections
  • Security monitoring
  • Backup and recovery procedures

While we take reasonable steps to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide the Service;
  • Fulfill contractual obligations;
  • Comply with legal requirements;
  • Resolve disputes;
  • Enforce agreements; and
  • Support legitimate business operations.

Upon request and subject to legal, contractual, and operational requirements, ProPurchaser will make reasonable efforts to delete or anonymize personal information that is no longer required.

Third-Party Websites

The Service may contain links to third-party websites or services.

ProPurchaser is not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of any third-party sites they visit.

Your Privacy Rights

Subject to applicable law, users may have the right to:

  • Access personal information held by ProPurchaser;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Withdraw consent where consent is the basis for processing; and
  • Request information regarding how personal information is used.

Requests regarding personal information may be submitted using the contact information provided below.

Changes to this Privacy Policy

ProPurchaser may update this Privacy Policy from time to time.

When material changes are made, we will provide reasonable notice through the Service, by email, or by other appropriate means. The revised Privacy Policy will become effective on the date indicated at the top of the policy.

Continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

Contact Us

Questions regarding this Privacy Policy or requests relating to personal information may be directed to:

Privacy Officer

ProPurchaser.com Inc.

25 Grenadier Heights, Suite 100

Toronto, Ontario M6S 2W5

Canada

Telephone: (647) 366-6369

Email: membership.services@propurchaser.com